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| How to Call MTN Customer Care in Nigeria: A Complete Guide |
How to Call MTN Customer Care in Nigeria: A Complete Guide
MTN is one of the leading telecommunications companies in Nigeria, with over 82 million subscribers1. As a customer, you may need to contact MTN customer care for various reasons, such as to make inquiries, complaints, requests, or suggestions.
But how do you call MTN customer care in Nigeria? What are the best ways to reach them and get your issues resolved quickly and efficiently?
In this blog post, we will show you how to call MTN customer care in Nigeria using different methods, such as phone numbers, email, social media, and more. We will also share some tips and tricks on how to get the best service from MTN customer care agents.
Phone Numbers
The easiest way to contact MTN customer care in Nigeria is by calling their customer care number. This option is available 24/7, and you can speak to a customer care representative by following these steps:
Dial 180 from your MTN line
Select the language option you prefer
Press 9 to speak to a customer care representative
If you are calling from another network, dial 08031000180 and if you are outside the country +2348031000180. Bear in mind, you will be charged using the last two options since you are not using an MTN line.
Alternatively, you can dial 300 from your MTN line to access the new MTN call center. This option is also available 24/7 and offers faster service.
Another way to contact MTN customer care in Nigeria is by sending them an email. This option is suitable for non-urgent issues or feedback that do not require immediate response. You can send an email to customercareng@mtn.com and expect a reply within 24 hours.
When sending an email, make sure to include your name, phone number, and a clear description of your issue or request. You can also attach any relevant documents or screenshots that can help the customer care agent understand your problem better.
Social Media
MTN Nigeria is also active on various social media platforms, such as WhatsApp, Twitter, Facebook, and Instagram. You can use these channels to contact MTN customer care in Nigeria and get instant replies or solutions.
To contact MTN customer care on WhatsApp, simply add this number to your contacts: 09033000001. Then, send a message with your name, phone number, and issue or request.
To contact MTN customer care on Twitter, follow this handle: @MTNNG. Then, send a direct message or tweet with your name, phone number, and issue or request. You can also use the hashtag #MTNCares to get their attention.
To contact MTN customer care on Facebook, like this page: MTNLoaded. Then, send a message or comment with your name, phone number, and issue or request.
To contact MTN customer care on Instagram, follow this account: @mtnng. Then, send a direct message or comment with your name, phone number, and issue or request.
Web Chatbot
MTN Nigeria also has a web chatbot that can help you with some common issues or requests. You can access the web chatbot by visiting their website: www.mtn.ng. Then, click on the chat icon at the bottom right corner of the screen.
The web chatbot will ask you some questions to identify your issue or request and provide you with possible solutions or options. You can also type in your query or select from the predefined topics.
Tips and Tricks
Here are some tips and tricks on how to get the best service from MTN customer care in Nigeria:
Be polite and respectful when talking to the customer care agents. They are human beings too and deserve courtesy and kindness.
Be clear and concise when explaining your issue or request. Provide as much details as possible and avoid unnecessary information or repetition.
Be patient and cooperative when following the instructions or steps given by the customer care agents. They are trying their best to help you solve your problem or fulfill your request.
Be prepared with all the necessary information or documents before contacting the customer care agents. For example, have your phone number, SIM card number, PIN code, transaction ID, etc. ready.
Be flexible and open-minded when accepting the solutions or options offered by the customer care agents. Sometimes, there may be limitations or constraints that prevent them from giving you exactly what you want.
Be appreciative and grateful when receiving the service from the customer care agents. Thank them for their time and effort and give them positive feedback or rating if possible.
Conclusion
MTN customer care in Nigeria is available to help you with any issue or request you may have regarding their products or services. You can call them, email them, chat with them, or reach them on social media. Just follow the steps and tips we shared in this blog post and you will get the best service from MTN customer care in Nigeria.
